Privacy Policy

Effective Date: January 7, 2026

Last Updated: January 7, 2026

Contact Email: concierge@hokdetroit.com

Introduction

House of Karma Creative Agency ("House of Karma", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, schedule appointments, or opt into SMS or email communications.

By using our website or services, or by opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Information We Collect

We may collect the following categories of information:

Contact Information

Name, email address, phone number, mailing address, and any other information you provide through contact forms, booking forms, or service requests.

Communications Data

If you opt in to receive SMS or email communications, we collect and store your consent preferences, messaging history, and records of opt-in and opt-out activity.

Usage and Device Information

We may collect technical information including IP address, browser type, device type, pages visited, referring URLs, and interaction data through cookies, pixels, and analytics tools.

Appointment and Service Data

If you book appointments or engage our services, we may collect information related to those interactions.

Payment Information

If applicable, payment information may be collected through secure third-party processors. We do not store full payment card details on our servers.

How We Use Your Information

We use your information to:

• Provide requested services and customer support
• Send appointment confirmations and reminders
• Send SMS and email communications you have explicitly consented to receive
• Maintain compliance records related to consent and opt-outs
• Improve our website performance and marketing strategies
• Protect against fraud, unauthorized access, and misuse
• Comply with legal obligations

SMS Communications

By providing your phone number and opting in through our website forms or other approved methods, you consent to receive text messages from House of Karma Creative Agency regarding:

• Appointment confirmations and reminders
• Service updates
• Project communications
• Occasional marketing messages

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.
You may opt out at any time by replying STOP.
You may request assistance by replying HELP or contacting us directly.
Consent to receive SMS messages is not a condition of purchase.
We maintain records of SMS opt-in consent in accordance with carrier and regulatory requirements.

Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools (such as Google Analytics and similar technologies) to:

• Understand website usage
• Improve user experience
• Measure marketing effectiveness

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information.

Mobile Information Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, SMS delivery, email delivery, scheduling tools, or analytics providers, is permitted solely to provide services on our behalf. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Providers

We may share information with trusted vendors who assist us in delivering services. These providers are contractually obligated to safeguard your information and may only use it to perform services for us.

Legal Requirements

We may disclose information if required by law or to protect the rights, safety, or security of House of Karma Creative Agency, our users, or others.

Business Transfers

If House of Karma Creative Agency is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.

Your Rights and Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP. You will receive a confirmation message and will no longer receive SMS communications unless you opt back in.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email.

Access, Correction, and Deletion

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Age Restrictions

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

Contact Information

If you have questions about this Privacy Policy or your personal information, you may contact us at: